(no subject)

[hel_ana]

There’s oddly smelling smoke coming from the first floor, and the Remedy programmer has been sent out to the store to get some cases of chips and Doritos. It looks like the vending machines ran out.

Comments

[dsrtao]

Best possible use of a Remedy programmer, if you ask me.

Switch to RT. http://www.bestpractical.com

[hel_ana]

Tragically, I'm a contractor here, which is to say invisible to most eyes.

No-one can hear my voice, like unto the wind it is when I speak.

Such a ghost am I that I have form enough just to type these words.

No-one listens to the ghost. No one heeds the words of the contractor.

I am nothingness. I am void.

[dsrtao]

At some point someone in a meeting will bemoan Remedy. It's inevitable. At that point, the ghost can whisper "RT is the world's best ticketing system..."

[hel_ana]

Oh, that I was allowed to attend meetings.

[courtly.livejournal.com]

Hey now. LOL. :) That's my living you're talking about. :)

[dsrtao]

Then you know firsthand the pain Remedy inflicts on hapless users and programmers. Learn RT, and discover the happy world of consulting for software that makes sense.

(Oddly, I don't use RT in my present job. I have in my last three jobs, though...)

[courtly.livejournal.com]

*shrug* seen RT - it's good at strict Trouble and Incident tracking. Much deviation from that (say, inventory tracking, custom workflow processing, etc.), and it doesn't do as well.

And most of the clients I work with do really weird things, like marrying Trouble Ticketing to service provisioning (telcos, MSPs, ISPs, etc).

Then again, the price of the software (a) can't be beat.... and therefore (b) becomes a point of great suspicion in a still-large sector of the business world.

[hel_ana]

Hey, have you guys ever noticed that your icons look a lot alike?

Spooky.

[courtly.livejournal.com]

Egad. In fact, have you EVER seen us in the same room? We both seem to have heard of Remedy... with a gollum-like schismatic reaction to it... hm...

[hel_ana]

No, in fact, I've only ever seen dsrtao at Pennsic, and while you were *at* that Pennsic, you were never in our encampment at the same time he was.

Nor was he at Marion's Laurelling vigil.

hmmmmmmmmmmmm

[dsrtao]

Mwahahahaha. Perhaps we are Evil Twins.

I claim Evil status.

[dsrtao]

You're right, RT doesn't do inventory tracking or workflow processing. On the other hand, there are better tools for inventory tracking, and adding workflows into RT seems do-able.

And as to (b): an ever-shrinking segment. I used RT at two F500 companies and saw it in use at an F50.