*shrug* seen RT - it's good at strict Trouble and Incident tracking. Much deviation from that (say, inventory tracking, custom workflow processing, etc.), and it doesn't do as well.
And most of the clients I work with do really weird things, like marrying Trouble Ticketing to service provisioning (telcos, MSPs, ISPs, etc).
Then again, the price of the software (a) can't be beat.... and therefore (b) becomes a point of great suspicion in a still-large sector of the business world.
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timeasmymeasure
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Date: 2005-01-27 07:56 pm (UTC)And most of the clients I work with do really weird things, like marrying Trouble Ticketing to service provisioning (telcos, MSPs, ISPs, etc).
Then again, the price of the software (a) can't be beat.... and therefore (b) becomes a point of great suspicion in a still-large sector of the business world.